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Effective Date: 23/02/2026

This Cookie Policy explains how Serenity Haven (“we”, “us”, “our”) uses cookies and similar technologies on our website.

This policy should be read alongside our Privacy Policy.

We use cookies in accordance with the Privacy and Electronic Communications Regulations (PECR) and the UK General Data Protection Regulation (UK GDPR).

1. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit a website. They help websites function properly and provide information to website owners.

Cookies may be:

• Session cookies – deleted when you close your browser

• Persistent cookies – remain on your device for a set period

2. Types of Cookies We Use

A. Strictly Necessary Cookies (No Consent Required)

These cookies are essential for the operation of our website. They enable you to:

• Add products to your basket

• Complete checkout

• Log into secure areas

• Process payments

These cookies do not require your consent under PECR.

B. Performance / Analytics Cookies (Consent Required)

These cookies help us understand how visitors use our website by collecting anonymous information such as:

• Number of visitors

• Pages visited

• Time spent on pages

• Traffic sources

We use this information to improve our website and customer experience.

These cookies are only placed if you provide consent via our cookie banner.

C. Functional Cookies (Consent May Be Required)

These cookies allow the website to remember choices you make, such as:

• Language preferences

• Region

• Saved settings

D. Marketing / Advertising Cookies (Consent Required)

These cookies may be used to:

• Deliver relevant advertisements

• Measure marketing effectiveness

• Track browsing across websites

Marketing cookies will only be used if you actively consent.

3. Legal Basis for Using Cookies

Under PECR and UK GDPR:

• Strictly necessary cookies are used under legitimate interest.

• All non-essential cookies (analytics, marketing, functional where applicable) are used only with your explicit consent.

You can withdraw your consent at any time.

4. Managing Your Cookie Preferences

When you first visit our website, you will be presented with a cookie banner allowing you to:

• Accept all cookies

• Reject non-essential cookies

• Customise your preferences

You can also control cookies through your browser settings:

• Block cookies

• Delete stored cookies

• Set alerts when cookies are being used

Please note that disabling certain cookies may affect website functionality.

5. Third-Party Cookies

Some cookies may be set by third-party services we use, such as:

• Payment providers

• Analytics providers

• Social media platforms

• Embedded content providers

We do not control these cookies. Please refer to the relevant third-party privacy policies for more information.

6. How Long Cookies Are Stored

Cookies may remain on your device for different periods:

• Session cookies: until browser is closed

• Persistent cookies: typically between 30 days and 24 months, depending on purpose

You may delete cookies at any time via your browser settings.

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect legal or operational changes. Updates will be posted on this page with a revised effective date.

8. Contact Us

If you have any questions about our use of cookies, please contact:

Serenity Haven
Email: serenityhaven13@gmail.com
Address: Chepstow, UK