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Accessibility Statement

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Effective Date: 23/02/2026

Serenity Haven is committed to making our website accessible and inclusive for all users, including people with disabilities.

We aim to provide a positive experience for everyone who visits our online store.

1. Our Commitment

We are working to ensure our website is accessible in accordance with recognised best practice standards, including:

  • Web Content Accessibility Guidelines (WCAG) 2.1 Level AA

We aim to design our website so that it is:

  • Perceivable – content can be seen or heard

  • Operable – navigation works with keyboard and assistive technology

  • Understandable – information is clear and simple

  • Robust – compatible with assistive technologies

2. Accessibility Features

Our website aims to include:

  • Clear and consistent navigation

  • Alternative text for meaningful images

  • Sufficient colour contrast

  • Keyboard-accessible navigation

  • Resizable text

  • Clear product descriptions

We continually review and improve accessibility as part of our website development process.

3. Ongoing Improvements

We recognise that accessibility is an ongoing effort. We are actively working to identify and remove barriers where possible.

If you encounter any accessibility issues, we welcome your feedback so we can improve.

4. Third-Party Content

Some parts of our website may rely on third-party services (such as payment providers or embedded content). While we aim to use accessible providers, we cannot guarantee the accessibility of third-party content.

5. Need Assistance?

If you experience difficulty accessing any part of our website or need information in an alternative format, please contact us:

Serenity Haven
Email: serenityhaven13@gmail.com
Address: Chepstow, UK

When contacting us, please include:

  • The webpage URL (if applicable)

  • A description of the issue

  • The device and browser you are using

We will do our best to provide the information you need in an accessible format.

6. Enforcement Procedure (UK)

If you are not satisfied with our response, you may contact the Equality Advisory and Support Service (EASS):

Website: https://www.equalityadvisoryservice.com
Telephone: 0808 800 0082

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